Anthony Huber

Team

Commented on Checklist Assignments Not Being GeneratedHello, We did indeed have an incident yesterday, thank you for submitting the bug report. This is now resolved and we are sorry for any assignments that were missed during the incident. Let us know if there is anything else we can do for you!Commented on Bug Report – Unable to Scroll When Editing Forms on MobileHello, The fix for this has been deployed. Can you please update your app and try again?Commented on Bug Report – Unable to Scroll When Editing Forms on MobileThank you for the video! This is very helpful. We have a new version of the app that will be releasing soon and should fix this issue.Commented on Bug Report – Unable to Scroll When Editing Forms on MobileHello, We have been unable to reproduce the issue you are experiencing. Any additional information you can give to help narrow down how to reproduce this bug would be greatly appreciated. Thank you Commented on Big 6 short formHello, If this is an issue with the type of a form question and not a bug, then please bring this up with an admin. Otherwise, please provide more details as to what the problem is so that I may help you Commented on Documentation Not WorkingHello Matt, We have fixed this on the web app. Mobile apps will take some time to deploy to their respective stores. Thank you Commented on removing a submissionHello, Users can delete their own submissions while they are still drafts. Once submitted, only admins can delete them. Can you give me more information as to why you need a submission deleted? You can reach out to your account admins and request them delete it for you. If you ar…Commented on Issue Submitting FOH Manager Timeline (Both locations)Hello, @dawn, Just checking in, did you get this resolved?Upvoted Approval dates in WW Upvoted Issue Submitting FOH Manager Timeline (Both locations)Commented on Issue Submitting FOH Manager Timeline (Both locations)Hello Dawn, We can’t seem to reproduce the issues that you are seeing here. Can you upload a screen recording of someone filling out this form and trying to submit? Have them slowly scroll through the form after the attempt and fail to submit please.Commented on Issue Submitting FOH Manager Timeline (Both locations)Hello, Are you getting an error message when you try to answer some questions? It seems like none of the answers for these form submissions have reached our servers. Could you try reloading the app, restarting the device, uninstall and reinstall the app?Commented on Log all devices offHello, When changing the password for a user the app is supposed to log everyone out. It appears this is not working and we will look into it. I have manually handled this situation for you and hopefully we will have a fix soon Commented on HR - TM Borrow RequestHello, Do you mean that unlocks@teammurph.net is not the correct email, or that the app is not sending the emails to this external email? I can see that the email unlocks@teammurph.net is receiving these emails, although they have never been opened.Commented on Math on cheeseHello, You will need to bring up issues with form content with your manager/admin. I can see how a photo upload would be helpful here. I will pass this along Thank you Commented on Past DueHello, A manager/admin can go to the assignment and click the “Expire Overdue” button in the upper-right corner Commented on Won't let me change passwordsHello Tara, Thank you for your report. We have identified some issues and have fixes in the pipeline. Hopefully you shouldn’t see these issues again. Some fixes were able to be done immediately and some will have to wait until next release.Commented on Weekly DepositHello, This is something you will need to bring up to your administrator. This feedback forum is for WorkWizard itself, not your individual operations.Commented on Failure to upload photosHello, Our service is currently experiencing a temporary outage due to an ongoing incident with Google Cloud Platform (GCP), which we rely on for our infrastructure. We understand how disruptive this may be and sincerely apologize for the inconvenience.Commented on unable to change user email addressesHello Matt, I made an adjustment, can you try again?Commented on Errors when attaching screenshots to formsHello, Can you describe what your team is seeing when these issues occur? We have a potential fix that involves some older or less powerful devices dropping the app while taking pictures. When someone clicks on an upload question, they select a file/photo or take a picture, then…Commented on Another Form not showing questionsThe same issue is happening here as my comment on your other issue. https://feedback.workwizard.com/p/form-not-showing-questions Commented on Form Not showing questionsHello Chris, The second question is a section that has location attribute visibility set. This will hide that section and all question under it (which is the rest of the form) if a location is not assigned or selected that satisfies these attributes. You can change the first ques…Commented on ReportsHello, Thank you for your feedback! Just to be clear, are you requesting a count at the bottom of the list that tells you how many submissions matched and how many you have already loaded?Commented on App reboots when trying to summited pictureHello, Were you uploading a picture that you just took with your camera when this happened? Can you tell us if you were kicked to your home screen, the app seemed to reopen itself, it went to a white screen, or if just the page refreshed? Does this happen every time you try and t…Commented on AnnouncementsThank you for your suggestion! This does sound very useful Upvoted Announcements Commented on Work wizardHello Tessa, Were you uploading a picture that you just took with your camera when this happened? Can you tell us if you were kicked to your home screen, the app seemed to reopen itself, it went to a white screen, or if just the page refreshed?Commented on Unable to update passwordOk, I see the problem and was able to change her password. We just did a release that fixes a different bug with password changing. Make sure to clear cache and refresh the page before you change the password so that you can get the new website code and try again. If all else fai…Commented on Unable to update passwordHello Matt, I just made an adjustment to her account, can you try again? We have an issue that we are fixing next release where users with capitalized emails are not able to reset passwords